Is my solar broken?
Does this look like you?
You trusted solar to save you money but rising bills and poor service left you frustrated.
You’re not alone many Kaua‘i families who invested in solar to lower their bills have instead faced rising costs and been left without support when their installers disappeared. With reliable solar panel maintenance Kauai homeowners can count on, you can protect your investment, restore performance, and finally see the savings you were promised.
"Is my solar broken?"
Does this look like you?
You trusted solar to save you money but rising bills and poor service left you frustrated.
You’re not alone many Kaua‘i families trusted solar to cut their bills, only to be left frustrated by rising costs and abandoned by their installers.
The reality many families face today.
Solar Stops Working
For years, families just like yours relied on solar to bring peace of mind — watching their energy bills shrink and feeling good about powering their home sustainably. But then… something changed.
Suddenly, the bills started creeping back up. Confusion set in. Countless phone calls went unanswered. The original installer vanished, leaving families stranded with systems they couldn’t maintain. The promise of solar freedom turned into frustration, stress, and financial strain.
This is the story we hear every single day. You’re not alone — and there’s finally a trusted way forward.
Watch this short video to see what families are going through, and how we can help you take back control of your solar system.
A Story Too Many Families Know All Too Well
At Aloha Solar Care, we provide everything your solar system needs to perform at its best
The Dream
When we first installed solar, it felt like a dream. The sun powered our home, and our electric bills nearly disappeared. We felt smart, independent, and proud of our investment.
Problem
But then, things began to change. Month after month, our bills crept higher. We couldn’t figure out why. Was it the panels? The inverter? The batteries?
Call for help
We called our installer — no answer. We reached out to other companies — some wanted thousands of dollars just to take a look. We searched online, only to find endless chatrooms, conflicting advice, and no real answers.
We were stuck. Frustrated. Overwhelmed. We realized we couldn’t fix this on our own.
Protection for Your Solar Investment
Aloha Solar Care was created for homeowners abandoned by their installers, left with broken monitoring systems, and rising bills. We take the stress out of solar ownership by assisting with monitoring of your system, assisting you when problems arise, and helping you get trusted support without shocking costs.
Protect Your Solar Energy System
Remote System Health Check
Get an analysis of your system’s current condition.
- Identify panel or inverter issues quickly
- Receive a clear snapshot of system performance
- Know what’s wrong before committing to repairs
Personalized Solar Repair Support
We get your solar system back on track.
- A certified local electrical expert sent directly to you
- Hands-on troubleshooting and on-site repair of your solar setup
- Support even if your original installer is no longer available
- Quick response to restore your system’s full performance
Aloha Solar Care Concierge Coverage
Protect your solar investment for the long run.
- Monthly performance checkups with instant issue alerts
- Personalized, concierge-level support and expert guidance
- Your dedicated resource to keep your system running at peak performance
Choose the Right Solar Care Plan for Your Home
Aloha Solar Care Subscription Plans
Whether you just want system monitoring or full concierge support, Aloha Solar Care is here to protect your solar investment every day.
Residential Support Options
Basic Plan
$7.99/mo
$9.99Save 20%
Inclusions
- Request system review
- Warranty and Maintenance guidance
Pro Support
$16.99/mo
$21.24Save 20%
Inclusions
- Online response from our support team
- Warranty and Maintenance guidance
- Detailed performance insights
- Guidance on system issues
- 24/7 AI Chat Customer Support trained to answer solar related issues
- 10% discounts on maintenance and cleaning services (Savings alone could cover the annual subscription costs)
Premium Concierge
$28.99/mo
$36.24Save 20%
Inclusions
- Everything in Pro
- Priority response from our support team
- Schedule cleaning, maintenance, and system inspection reports
- We help schedule cleaning & maintenance
- We connect you with trusted local technicians
- Annual detailed performance report
- 20% discounts on maintenance and cleaning services (Savings alone could cover the annual subscription costs)
Basic Plan
Inclusions
- Request system review
- Warranty and Maintenance guidance
Pro Support
Inclusions
- Online response from our support team
- Warranty and Maintenance guidance
- Detailed performance insights
- Guidance on system issues
- 24/7 AI Chat Customer Support trained to answer solar related issues
- 10% discounts on maintenance and cleaning services (Savings alone could cover the annual subscription costs)
Premium Concierge
Inclusions
- Everything in Pro
- Schedule cleaning, maintenance, and system inspection reports
- We help schedule cleaning & maintenance
- We connect you with trusted local technicians
- Annual detailed performance report
- 10% discounts on maintenance and cleaning services (Savings alone could cover the annual subscription costs)
Commercial Support Options
Small Commercial Plan
$149.00/mo
$9.99Save 20%
Inclusions
- Priority response from our support team
- Warranty and Maintenance guidance
- Detailed performance insights
- Guidance on system issues
- 24/7 AI Chat Customer Support trained to answer solar related issues
- 10% discounts on maintenance and cleaning services (Savings alone could cover the annual subscription costs)
Mid Commercial Plan
$249.00/mo
$589Save 20%
Inclusions
- Priority response from our support team
- Warranty and Maintenance guidance
- Detailed performance insights
- Guidance on system issues
- 24/7 AI Chat Customer Support trained to answer solar related issues
- 10% discounts on maintenance and cleaning services (Savings alone could cover the annual subscription costs)
Large Commercial Plan
$449.00/mo
$36.24Save 20%
Inclusions
- Priority response from our support team
- Warranty and Maintenance guidance
- Detailed performance insights
- Guidance on system issues
- 24/7 AI Chat Customer Support trained to answer solar related issues
- 10% discounts on maintenance and cleaning services (Savings alone could cover the annual subscription costs)
Small Commercial Plan
Inclusions
- Priority response from our support team
- Warranty and Maintenance guidance
- Detailed performance insights
- Guidance on system issues
- 24/7 AI Chat Customer Support trained to answer solar related issues
- 10% discounts on maintenance and cleaning services (Savings alone could cover the annual subscription costs)
Mid Commercial Plan
Inclusions
- Priority response from our support team
- Warranty and Maintenance guidance
- Detailed performance insights
- Guidance on system issues
- 24/7 AI Chat Customer Support trained to answer solar related issues
- 10% discounts on maintenance and cleaning services (Savings alone could cover the annual subscription costs)
Large Commercial Plan
Inclusions
- Priority response from our support team
- Warranty and Maintenance guidance
- Detailed performance insights
- Guidance on system issues
- 24/7 AI Chat Customer Support trained to answer solar related issues
- 10% discounts on maintenance and cleaning services (Savings alone could cover the annual subscription costs)
Systems need to have an existing monitoring set up and will need to have access provided to Aloha Solar Care for review. If monitoring is not available, we can assist in setting this up.
Real Stories From Families Left Behind by Their Solar Installers
See how Alohasolarcare steps in to deliver the support, maintenance,
and expert help they were promised from the start.
Frequently Ask Questions?
Aloha Solar Care
What Is AlohaSolarCare?
AlohaSolarCare was created for families in Kaua‘i, Hawai‘i who invested in solar energy but were left behind when their original installer closed or walked away. We step in as your trusted partner, making sure your solar system continues to perform the way it was meant to.
With concierge-style support, we connect you with qualified local electrical experts, provide ongoing system monitoring, and give you the peace of mind that someone is always looking out for your investment. Our mission is simple: to keep your solar powering your home, saving you money, and protecting the environment for the long haul.
How can AlohaSolarCare monitor my system if you didn’t install it?
Even if we weren’t the ones who originally put in your solar, we can still keep an eye on it. Most modern inverters (the device that runs your solar system) come with built-in monitoring. If your system uses one of the supported brands, we can securely connect to it online.
Once connected, we can see how much power your panels are making, spot any issues, and create easy-to-read reports for you. That way, you always know your system’s health, without having to dig into the technical details yourself.
If you do not have monitoring we can assist on installing the monitoring devices that may allow this to be possible.
Who answers when I reach out to Aloha Solar Care?
This all depends on the level of support you desire. Out 3 tier options provide support based on your needs. Our dedicated local support team will assist you. They’re here in Hawai‘i and ready to help with any questions or solar concerns you have always with genuine aloha.
Is Aloha Solar Care the same as a warranty or insurance plan?
Not exactly. Aloha Solar Care isn’t a warranty or insurance program. We’re your ongoing solar partner. While warranties or insurance cover specific damages or defects, we make sure you’re never left alone or in the dark. Our team helps you maintain, monitor, and care for your solar system so it keeps working efficiently for years to come.
How is Aloha Solar Care different from manufacturer-based programs?
Manufacturer programs usually focus only on systems they installed or specific equipment brands. Aloha Solar Care is different we help any family in Kaua‘i, no matter who installed your system. We provide local support, on-site services, and real people you can talk to. Our goal is to keep your system healthy and your home powered even if your original installer is no longer around.
What’s the difference between continuous monitoring and a yearly/monthly performance report?
Continuous monitoring tracks your solar system 24/7 through an app provided the installer set this up when the system was first installed. It helps us spot issues early like drops in production or connection errors so we can take action right away.
A yearly/monthly performance report gives you an easy-to-read summary of how your system performed for the year or month, including energy generated, usage, and any alerts. It’s your big-picture view, while continuous monitoring works quietly in the background every day.
I’m not sure about paying before I see results. How do I know Aloha Solar Care works?
That’s a fair question. You’ll start seeing results as soon as we have connection to your online monitoring — if your inverter brand is supported, like Enphase, SMA, or SolarEdge. Once connected, we will provide performance data, yearly/monthly reports, and help set up alerts for any issues. This helps you see exactly how your system is performing and gives you confidence that your investment is being cared for. There are 3 tiers to choose from for the level of assistance based on your needs.
What happens if Aloha Solar Care stops operating?
We understand that trust matters, especially after what many families went through with their installers. If Aloha Solar Care ever stops operating, you’ll still keep access to your inverter’s original app or monitoring system (like Enphase, SMA, or SolarEdge). All your data remains yours — we don’t lock you out. Our goal is to make sure you’re never left alone or in the dark again, no matter what happens.
General Questions
What happens if I move to a new home or decide to sell my property?
If you move or sell your home, your Aloha Solar Care plan can be easily transferred to the new owner — so they can continue receiving monitoring and maintenance support. This adds value to your property, since buyers know the system is being professionally cared for. If you’re moving to a new home with solar, we can help you set up a new plan there too.
In which states is Aloha Solar Care currently offered?
Aloha Solar Care is currently available throughout Hawai‘i. We’re focused on helping local families here who invested in solar power and need reliable ongoing support.
How do I know if my solar system is working properly?
Check your monitoring app or inverter screen. You should see daily production that increases during sunlight hours. If data hasn’t updated in over 24 hours or your inverter shows a red light, there may be a communication or inverter issue.
What does it mean when my inverter light is red or flashing?
A red or flashing inverter light usually indicates a fault. Take a photo of the inverter display and note any error codes. You can safely try rebooting your inverter only if the manufacturer allows it. Otherwise, contact Aloha Solar Care support.
My system is producing less power than before. What could be wrong?
Common reasons include dirty panels, new shading (trees, buildings), inverter faults, or cloudy weather. Start by requesting Aloha Solar Care to clean the panels. If its safe, check your monitoring app, and make sure there are no red lights on your inverter. Check out Teirs 2 & 3 of our subcription service for discounts.
How often should I clean my solar panels in Kauaʻi?
Because of the extremely corrosive salt air and tropical dust, panels should be cleaned at least two times per year — more often if you’re close to the coast or under trees.
Can I clean the panels myself?
Aloha Solar Care does not recommend this. Any work on roofs or near electrical equipment should be handled by licensed and insured professionals. Make sure to avoid high-pressure hoses or detergents. Never allow anyone to step directly on the panels or climb on wet roofs.
Why does my monitoring app show no data?
Your Wi-Fi or data connection may have dropped. Restart your router, check the inverter or communication gateway lights, and make sure it’s connected. If it remains offline, SolarCare can remotely check your connection.
What happens if there’s a power outage — will my solar still work?
Standard grid-tied systems automatically shut down for safety during power outages. If you have battery backup, your critical loads can continue running. Ask Aloha Solar Care to confirm your backup configuration.
Should I turn off my solar system during a storm?
No — systems are designed to handle rain and wind. However, if there’s a hurricane warning and possible roof damage risk, you can power down using your AC/DC isolators if your manual instructs it. Contact Aloha Solar Care if you’re unsure.
Environmental & Local Conditions (Kauaʻi-Specific)
I live near the ocean — do I need special maintenance?
Yes. Salt buildup can reduce output and corrode components. Professionally clean panels more often and have professional inspections every 2–3 years to check for corrosion.
Does volcanic ash or “vog” affect solar panels?
Yes. Fine ash and volcanic haze can block sunlight and scratch glass if not professionally cleaned. Wait until air quality improves, then ghave the panels cleaned using a reverse osmosis deionization (RODI) system.
After a heavy storm, my panels look misaligned. What should I do?
Take photos from a safe distance and contact Aloha Solar Care immediately. Do not climb onto the roof. Strong winds may have loosened mounts or flashing.
My panels are near palm trees — is that a problem?
Palm fronds can cast shade and drop debris. Trim branches regularly and ensure trees are at least 10–15 ft away from the array.
Will salt air corrode my inverter?
Over time, yes. Keep the inverter enclosure clean and rinse off dust/salt with a damp cloth. Never spray directly with water. Schedule periodic checks.
Inverter and Battery Questions
My inverter screen is blank — what should I check?
Check your breaker panel to see if any solar-related breaker has tripped. Ensure the inverter is getting power. If all breakers are on and still blank, call Aloha Solar Care.
The inverter keeps shutting off during the day.
This could be grid voltage fluctuation or overheating. Ensure the inverter is not exposed to direct sunlight all day. If it persists, Aloha Solar Care may be able log diagnostic data remotely.
My battery isn’t charging. What do I do?
Check your app for the battery’s state of charge and recent usage. Make sure no error messages are displayed. Don’t open the battery cabinet — contact Aloha Solar Care for support.
My battery drains too quickly at night.
Check your usage history. If your nighttime loads increased (AC, appliances), your battery may be undersized. Aloha Solar Care can assess your usage patterns and can assist in adjusting online settings.
Storms, Safety & Insurance
What should I do after a storm?
Inspect from the ground for debris, cracked glass, or fallen panels. Do not climb or touch panels. Document any visible damage with photos and contact Aloha Solar Care and your insurance provider.
Can I hose off my panels after a storm?
This should be handled only by a professional. This will ensure all warranties and insurance claims are not voided or effected. This will need to be done to remove mud or salt deposits.
Is my solar system covered by insurance in Hawaiʻi?
Most homeowner insurance policies cover roof-mounted solar under the dwelling section. Confirm with your provider. Take photos before and after major storms for documentation.
Performance & Billing
Why is my electricity bill still high even with solar?
Possible reasons: high nighttime usage, smaller system size, cloudy days, or net metering changes. Compare your production to your consumption in the app.
How do I know if I’m exporting power to the grid?
Your monitoring app or smart meter should show “export” values. KIUC customers can log in to their utility portal to view export credits.
My net metering credits seem lower than before.
This may be due to seasonal sunlight variation or recent rate adjustments from KIUC. Review your app history over 12 months to confirm trends.
Maintenance & Service
How often should my system be inspected?
A professional check every 1–2 years is recommended. DEpending on the extent of the inspection, this could include tightening of connections and testing voltage outputs. Based on requests, Aloha Solar Care provides a 20 point inspection program to determine quality and performance.
Do I need to switch off my system for cleaning?
No, as long as it’s just cleaning the panels. Always stay off the roof and try to avoid cleaning in the middle of the day when panels are extremely hot.
Who do I contact for maintenance in Kauaʻi?
More and more families are finding it extremely challenging to find someone to come out and help them with their solar systems. It takes countless calls and days waiting for a call back. If they do call back, it’s been reported that inspections and repair work are in the thousands of dollars. This is the benefit of subscribing to Aloha Solar Care. One single place to reach out to with reasonable and affordable relationships with electricians and professionals for cleaning, inspections, and repairs.
How can I extend my system’s lifespan?
Clean panels regularly, check inverter status monthly, ensure proper ventilation, and schedule professional maintenance. Avoid tampering with electrical parts.
Cancellations & Policies
Can AlohaSolarCare cancel my Subscription?
We may cancel coverage in cases of fraud, non-payment, or material misrepresentation. However, we work with homeowners first to resolve any concerns before issuing cancellations.